Voice Services
The software and features elevate your phone and business communications.
Systems Unified Communications
AGAVoice system integrates seamlessly with Communicator and Communicator GO, our Desktop & Mobile Unified Communication applications designed to provide business users with a set of features and benefits including Softphone, Messaging, Faxing, Collaboration and 3rd party service integrations capable of transforming a company’s communications system into a real powerhouse. Our main focus is to provide the best path of communication to the organization that helps the employees to have good communication inside the organization as well as with the clients.
Basic Hosted PBX
Whether you are focused on scalability, flexibility or affordability, our advanced cloud-based VoIP phone system solutions are customizable. AGAVoice system offers quick deployment, unmatched tech support, 24/7 customer service, all on a clear, reliable hosted nationwide network….
Private Business Exchange
AGAVoice Private Cloud VoIP enterprise system is designed for businesses that want to have their own PBX Phone System and also need load-balancing and failover-enabled capabilities. AGAVoice Private Cloud accommodates advancing businesses with scalable phone solutions for business growth….
Meetings
Doing meetings regularly helps to identify the ongoing situation of the company. This also helps in getting new ideas from the employees for the business. AGAVoice gives the feature with much more things. Communicator Go meeting is a Communicator Go Module that allows any user to set up meetings without the hassle of switching applications. With access to all of your Communicator Go contacts, you can start collaborating with a single click. Communicator Go meeting allows you to meet with multiple users simultaneously while offering: Video Conferencing – in a grid and speaker view, Audio Conferencing, Screen Sharing – specific application or whole screen sharing, Remote Control when screen sharing, and Group chat. You can also schedule meetings in advance and even set up recurring meetings that suit your team’s needs.
Call Recording
Easily set up call recording for all extensions and access them via a web browser. Improve security, customer satisfaction and raise the quality of your service by playing back and analyzing the call records. To make certain that callers have given their consent, you can set default or custom announcements to be played before recording begins.
Legal/ Finance Industry
Take your Legal or financial services organization to the next level with a unified communications solution that helps you streamline and improve the way you handle customers, whilst ensuring regulatory compliance.Competition and customers are driving a demand for solutions that differentiate a customer’s experience, so you need to be able to offer enhanced automated services and ensure a seamless experience across all delivery channels.
Standard Features
Enhanced Services allows users to fully adjust settings like Caller ID, Call Pickup, Call Filters & Blocking, Call Forwarding etc.
AGAVoice offers multiple options to enable call recording, defining whether you would like to inform call parties that call recording is turned on or not. Call recording can be enabled globally, for the entire system, or lower level per Tenant, DID, Extension, Ring group etc.
AGAVoice voicemail is an advanced answering machine that allow callers to leave voicemail messages in case a user is not able to answer the call. Although, each AGAVoice extension is usually equipped with a voice mailbox, which can be created on their own.
- Allows users to set a custom Caller ID that will be displayed on the Phone display of the called party.
Enables users to remotely pickup calls that are ringing on extensions in associated call groups.
Do Not Disturb (DND) service can block and temporarily (or permanently) redirect all incoming calls to a set of destination.
Setting IVR (Interactive Voice Response) as a DID destination will enable callers to choose one of multiple available routes.
Incoming faxes that arrive into PBXware will be received and then forwarded to the predefined email associated to the phone number. PBXware will attach the fax as an attachment in TIFF and/or PDF file formats. They can also be displayed inside gloCOM (as long as you have the proper edition)
AGAVoice has partnered up with Easy On Hold to offer royalty free, customizable and scheduled music and on-streaming hold messaging (similar to a radio station). Once subscribed to Easy On Hold, simply paste the URL of the stream and callers can listen to this while on hold. Alternatively you can upload your own sound files into pbx with our sound convertor and have the system play them when callers are placed on hold.
Intercom is a feature which is used in a situation when you want to announce a message to all the other users on the system via their speakerphone. The main upside of such feature is that everyone on the system will hear your message if they are near a phone.
Your business is spanned across multiple branches, locations, time zones? Your call flow can be fully automated to switch destinations based on operation times you choose.
Drag & drop contacts to invite them into a conference, mute participants, remove participants out of the conference, or use Communicator dynamic conference rooms for on-the-fly quick meetings.
- Dashboard section gives you an overview of vital PBX information. It displays hardware usage, main services status, information on the system as well as the number of total calls, answered calls, SIP registration etc.
During a live call, you can use the Switch Phone feature to have all registered devices ring with the call-in question to allow the user to continue on another device without needing to call again. A perfect example would be switching from your desk phone to your mobile extension as you need to leave your office and would like to continue your call.
If there is someone to answer a call, never send a call straight to voicemail or give a busy tone, ever again. Our queues are fully and easily configurable with different ring strategies, music on hold or ringing, advertising and/or position announcements, call back requests or leave a message, etc. Adjust your agent’s availability with great statistics on average wait time, completed and dropped calls.
Enables users to see the current status of available users assigned to the BLF buttons.
Hot Desking is a feature that allows employees to work at any available desk in the office and still be able to have their own extension. If a phone is setup to be used with hot desking any user can log in to their own extension by entering the extension number and PIN.
AGAVoice’s integration with our desktop app and backend allow for various custom workflows for your business.
Call-Center Features
These type of queue members can login to a designated queue from any UAD on the network with an access code. Agents need to provide an AGENT NUMBER and AGENT PIN in order to log in. The dynamic agent line is always opened and he is listening Music on Hold when not serving customer calls.
Create administration users and groups with access rights to the specific parts of the system. Power users: Administrator – ahs a complete access to all aprts of the system; Site Admin – has unrestricted acces to only one site/location.
Wrap-up time is a small time period in which agents will not receive the next call after they hang up. For example, if an agent finished the call you can assign a wrap-up time of 10 seconds to allow the agent to recover before a new call is forwarded to that agent.
When an agent needs to stop receiving queue calls, but does not want to log out, they are able to use pause and stop receiving queue calls until they use un-pause option. Under these conditions they will still be reported as logged in to the queue(s). Now agents can provide a pause reason code to indicate the reason they are currently pause. This reason code is logged in whit their pause event.
Users have access to the detailed CDR statistics on the system. Statistics can be used to generate detailed information on the number of calls made during day or an hour. It can also be shown on an extension basis, meaning that when you enter all the desired search information, you will get a list with the number of calls per extension on the system.
This service allows monitoring active calls in real time. It can operate in a few different modes. Listening – user can only listen to the calls. Whispering – user can listen to the conversation and talk only to the monitored extension. Barging – user can listen and talk to both parties on call. All (Dynamic mode) – dynamically choose what mode of monitoring you want to use by pressing a key.
Real-time agent monitoring and statistics. See graphs in real time. Check the performance of agents in real time. Configurable threshold for different kinds of alerts (service level, paused agents etc.) Seet which agents are logged in, paused and which caller each agent is talking to and much more.
Schedule queue reports allow you to automatically run and email queue reports data based on your preferred interval: daily, weekly, monthly etc.
AGAVoice
Communications for your business the right way!
Ready to amplify your business communication? Contact us today at 847-307-5191, and let’s take your voice to the next level with AGAVoice.
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